Corporate Training
Best for 20+ People
Keynotes and Speaking Engagements
Online Classes
Customized Coaching
Live Events
Who We Are
Our Difference
Learning Center
In the Media
Bookstore
The Stealth Negotiation Superpower: Playfulness
Here’s how I stumbled over the new superpower of playfulness to make a delightful deal…And learned the optimum time of day to make a deal.
What’s the Difference Between Sympathy and Empathy?
People always confuse sympathy with empathy, but they are vastly different concepts. At a high level, sympathy is about using common ground and...
How to Handle Confrontations with Confidence and Skill
Confrontation is an inevitable part of life, whether it’s in personal relationships, the workplace, or any other setting where people interact....
The Magic Wand of Negotiation
“I need you to wave a magic wand.” This is the latest Black Swan Method Jedi phrase to accomplish things no one else can do and get people to move...
Heal Strained Relationships: 4 Tactical Empathy™ Techniques for Negotiation Success
You may believe you deal with many different personality types in your personal and professional life. What steps do you take to make yourself more...
Common Conflicts and Issues with Different Personalities
When negotiations break down, despite your best efforts, it is likely not because of terms or price. Failure is a result of a fundamental disconnect...
Fairness in Negotiations: 3 Myths That Hold You Back
“In life, you don’t get what’s fair, you get what you negotiate.” - Chris Voss
2 Skills You Can Use to Advocate for Yourself at the Doctor’s Office
When you’re in the middle of a crisis, especially a medical one, the Black Swan skills can help you advocate for yourself or the other person in your...
When Crisis Strikes: How to Use a Tactical Empathy Approach
When it comes to our negotiator personalities, I find that we take on traits of different personalities particularly as we get older. I’m an...
The Top 4 Most Common Negotiation Failures
1. Staying in the moment It’s easy to prepare for a negotiation ahead of time. Staying in the moment and using The Black Swan Skills during it is...
6 Surprising Signs Your Deal is Going to Fail Miserably
We don’t teach backup plans at The Black Swan Group—we teach pre-emptive plans so that a backup plan is never needed. Our philosophy is that you...
The Most Basic Negotiation Skill Anyone Can Use
The most basic negotiation skill anyone can start using is simple—listening. Becoming a better listener will help you with the rest of the...