Why You Should Attend a Negotiation Seminar

By Derek Gaunt | April 15, 2019

Are you satisfied with where you are right now? Are you confident that you’re not leaving money on the table? Are you certain that you’re not damaging long-term relationships?

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The 3 Laws of Leverage

By Chris Voss | April 08, 2019

There are generally three ways to think about leverage in negotiations:

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How to Deal with a Liar During Negotiations

By Chris Voss | March 04, 2019

Our company used to say, “Yes is nothing without how.” But after years of negotiations, we’ve realized that this isn’t completely accurate. In reality, yes means nothing. How is everything.

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Communication at Work: Are You Being Too Nice at the Negotiation Table?

By Brandon Voss | February 18, 2019

When we’re faced with a difficult negotiation, many of us make the mistake of thinking that niceness will help us get what we want. To make ourselves seem more agreeable, we switch into an overly energized tone and take every opportunity to smile or nod enthusiastically—sometimes without knowing we’re doing it.

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Active Listening: What It Is and Why It Matters in Negotiating

By Brandon Voss | February 04, 2019

The term “active listening” is easy to misinterpret. Oftentimes, it’s used to describe the nonverbal cues (like nodding and direct eye contact) that we use to show someone that we’re paying attention to what they’re saying. Other times, it’s used to refer to minimal encouragers—short verbal expressions like “uh-huh” and “hmm” that we interject to demonstrate our engagement. Although both examples are powerful communication techniques, they don’t fully encompass or explain what makes this approach active.

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5 Effective Communication Techniques for Managing People

By Brandon Voss | January 14, 2019

There’s no shortage of bad managers in the world. Most of them aren’t inherently evil people—they’re simply poor communicators. Being an effective leader and earning the respect of your colleagues comes down to honing your communication and emotional intelligence (EQ) skills more than any other attribute. No matter what your industry or your job title is, if you manage people, these five communication & EQ techniques are essential to your success.

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3 Scenarios to Practice Your Negotiation Skills

By Brandon Voss | December 10, 2018

There’s one commonality that all effective negotiators share: they consciously make the decision to negotiate in their daily lives. It may sound simple, but deciding to negotiate in real-life situations demands stepping out of your comfort zone. In reality, it’s uncomfortable. When you decide to negotiate, you risk feeling weird or awkward, regardless of your age, intelligence, or experience level. Choosing to negotiate also means deciding to be present, to focus your attention, and to engage with your environment and your counterpart in a more deliberate way—all of which can be hard to muster if you’re tired or simply not in the mood.

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Seven Seconds: How to Crush Your First Impression

By Chris Voss | November 26, 2018

How much time do you have to make a first impression? Seven seconds.

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How to Be More Persuasive Over Email

By Brandon Voss | October 29, 2018

Most people have mixed feelings about email. On one hand, it allows us to instantly communicate with people around the world without pigeons or morse code. It’s also the most ubiquitous form of business communication and a ritual part of our daily lives—for better or worse.

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4 Ways to Keep Your Sales Team from Offering Discounts

By Brandon Voss | October 22, 2018

There’s no denying that sales is a high-pressure, high-stakes game. When you close a big deal, you feel on top of the world. When you lose one, it’s hard to remember that you ever won. When you’re between the two, it’s dangerously easy to make concessions to get that coveted “yes” and avoid the sinking feeling that often comes with a “no.” But as we at the Black Swan Group often say, “yes” is nothing without “how,” and compromise is a relationship’s worst enemy. Teach your sales team these four tips to help them close more deals without relying on discounts.

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