We start every Black Swan live training session with the same exercise: the Quick 2+1™. It’s our foundational skill set.
At the end of the day, people know how to ask questions, provide summaries, and paraphrase their counterpart’s position. But they struggle with Labels™, Mirrors™, and Dynamic Silence™—the three tools that make up the Quick 2+1.
These tools are incredibly effective. They’re the fastest way to demonstrate that you’re dialed in and present in the conversation.Read More >