Negotiation Tactics That Every Woman Should Use

By Sandy Hein | June 14, 2021

Women and men are treated differently in the workplace. That’s just the way it is. 

Over the years, The Black Swan Group has found that women have used five specific skills to great effect during negotiations. We call them the Fab Five Skills for Females.

Keep reading to learn these five negotiation tactics and increase the chances you navigate your next negotiation with ease and arrive at your intended outcome.

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Why the Best Question Is the One You Never Ask

By Brandon Voss | May 03, 2021

Questions are universally known as necessary mechanisms to gather information from another party. 

Although this still rings true to a certain extent, it is not as if you can ask any old question and get the results you’re looking for. You have to ask the right questions, and you have to ask them in the right order.

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Why Negotiation Training is the Best Investment for 2021

By Derek Gaunt | March 08, 2021

These days, people aren’t going to conferences and in-person events anymore, and it appears as though that will remain the case for the foreseeable future. 

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4 Ways to Get Everything You Want in a Contract Negotiation

By Brandon Voss | March 01, 2021

Every negotiator wants the same thing: getting exactly what we want every time we sit down at the table.

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What Is The Black Swan Group's Negotiation 9™ (N9™)?

By Sandy Hein | February 08, 2021

The Black Swan Group’s Negotiation 9™ (N9™) are the nine skills that make it easy to achieve Tactical Empathy™ (TE™) —the best way to accomplish trust-based influence, which should be your primary goal every time you step to the table. 

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Why Good Cop, Bad Cop in a Negotiation is a Terrible Idea

By Brandon Voss | February 01, 2021

If you’ve ever seen practically any movie that involves police officers, you’re familiar with the good cop/bad cop negotiation strategy. During an interrogation, one cop is super nice and the other is a complete jerk.

Though this strategy might lend itself nicely to the silver screen, it’s not something you should ever rely on in the world of high-stakes negotiation. Here’s why:

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3 Ways You’re Stacking The Odds Against Yourself in Negotiations

By Chris Voss | November 16, 2020

At Black Swan, we teach our clients all sorts of tactics they can employ to achieve better outcomes in their personal and professional lives.

For the purposes of this article, we’re going to flip the script a bit and talk about tactics to avoid. Here are three common negotiating tactics that make it that much harder for you to get the results you want:

  1. Cutting your price
  2. Emulating the lizards
  3. Not finding out

Let’s explore each of them so you can learn what to do to avoid stacking the odds against yourself.

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What Is the Black Swan Accusation Audit™?

By Derek Gaunt | August 24, 2020

When you’re in the middle of a negotiation and the other side’s head is filled with negative thoughts and ideas, there’s a black hole vortex in their thinking. They can’t think clearly, and in many cases, they might not even be able to hear what you’re saying at all because their internal monologue is hogging the microphone.

The good news is that you can stifle these negative thoughts and make sure your counterpart is more receptive to your message by using a technique we created called the Accusation Audit™.

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Communication Skills: Did You Know There Are 5 Levels of Listening?

By Derek Gaunt | August 13, 2020

This blog was originally published on 5/14/2018 and updated on 8/13/2020.

Most people who think they are good listeners underperform—by as much as 60 percent, in fact, according to some research. It turns out that overconfidence actually impedes their success. 

Being too confident actually prevents you from truly understanding the motivation of the other side, which prevents you from being able to use Tactical Empathy™ to get the outcomes you’re going for. 

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Communication Skills: How to Use a Cold Read and Accusation Audit

By Derek Gaunt | August 06, 2020

This blog was originally published on 4/17/2017 and updated on 8/6/2020.

A few years ago, I was the only hostage negotiator in a room full of SWAT guys. 

The quarterly meeting was for SWAT guys, by SWAT guys, and I was an interloper in hostile territory.

Why was I there? To request a piece of their pie. 

The SWAT group had a training operations cache of about $78,000. Because they hadn’t spent any of the money over several years, I wanted to know whether I could grab $9,000 each year to train negotiators.

I used two communication skills—a Cold Read and an Accusation Audit™—to walk out of the room with what I wanted.

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