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6 Surprising Signs Your Deal is Going to Fail Miserably
Negotiation Tactics

6 Surprising Signs Your Deal is Going to Fail Miserably

We don’t teach backup plans at The Black Swan Group—we teach pre-emptive plans so that a backup plan is never needed. Our philosophy is that you...

This is Why Everything is Really a Negotiation
Negotiation Tactics

This is Why Everything is Really a Negotiation

What’s negotiation anyway? When most people think about negotiation, their mind immediately goes to bickering about price.

3 Places You Need to Be Using an Accusation Audit®
Negotiation Tactics

3 Places You Need to Be Using an Accusation Audit®

To help clients get the negotiation outcomes they’re aiming for, The Black Swan Group advises using Accusation Audits®, a preemptive technique...

5 Ways Tactical Empathy Can Assist You In Getting What You Want
Negotiation Tactics

5 Ways Tactical Empathy Can Assist You In Getting What You Want

Why do some people appear to be more persuasive than everyone else? Contrary to what you might think, the ability to gain influence in a negotiation...

How Using Labels™ Can Help You Close More Deals
Negotiation Tactics

How Using Labels™ Can Help You Close More Deals

A Label™ is a negotiation skill that enables us to bring thoughts and sentiments left unsaid by our counterpart to the surface.

How to Use Labels™ to Neutralize Negative Emotions in a Negotiation
Negotiation Tactics

How to Use Labels™ to Neutralize Negative Emotions in a Negotiation

Humans are wired to think negatively.

Dealing with an Over-Inflated Ego
Negotiation Tactics

Dealing with an Over-Inflated Ego

For the most part, people don’t understand egos. When our counterpart has an ego, we don’t like it. We call folks with over-inflated egos...

10 Rules You Need to Break Right Now
Negotiation Tactics

10 Rules You Need to Break Right Now

1. Ask good questions – False You need to gather information–yet people hate being interrogated. Questions create friction, diminish rapport, and...

3 Ways Tone Can Make or Break a Deal
Communication Techniques

3 Ways Tone Can Make or Break a Deal

Your tone of voice is the first thing people notice about you. Tone is more than just volume—it’s a balance of your pitch, pace, timbre, intonation,...

3 Signs It’s Time to Cut Your Losses and Move on to the Next Deal
Negotiation Tactics

3 Signs It’s Time to Cut Your Losses and Move on to the Next Deal

According to Black Swan CEO and founder Chris Voss, it’s not a sin to not get a deal. However, it is a sin to take a long time to not get a deal.

4 Ways to Neutralize Manipulative Negotiation Tactics in Any Relationship
Negotiation Tactics

4 Ways to Neutralize Manipulative Negotiation Tactics in Any Relationship

The Black Swan Group teaches the power of Tactical Empathy™. Although we encourage clients to defer and subordinate themselves to their counterparts,...

Harness the Power of Tactical Empathy®

Better listening. Better questions. Better outcomes.

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