Blog: The Negotiation Edge

We start every Black Swan live training session with the same exercise: the Quick 2+1™. It’s our foundational skill set. 

At the end of the day, people know how to ask questions, provide summaries, and paraphrase their counterpart’s position. But they struggle with Labels™, Mirrors™, and Dynamic Silence™—the three tools that make up the Quick 2+1.   

These tools are incredibly effective. They’re the fastest way to demonstrate that you’re dialed in and present in the conversation. 

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The Black Swan Group often recommends using Labels™ to describe emotions that are displayed, verbalized, or implied but not directly articulated. In this negotiation skills training post, we will explore Mislabels—the Label’s counterpart.

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