How to Get a Refund with a Simple Email Mirror

By Chris Voss | June 10, 2019

The first two keys to effective emails are simple:

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How to Get Better Offers When Negotiating Real Estate

By Brandon Voss | June 03, 2019

Real estate is a tricky business. It’s a grind. Many buyers and sellers have a hard time trusting the real estate agents they work with. Clients can also be fickle. A Realtor might put in countless hours helping someone find their dream house only to find out they ultimately bought directly from a seller or used another agent—leaving the Realtor with nothing to show for their hard work.

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Leadership Intelligence: How Ego and Authority Impact Your Potential

By Derek Gaunt | May 27, 2019

In the world of hostage negotiation, it’s critical to be cognizant of the action imperative—pressure from our superiors to resolve an issue and get results quickly.

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Are You Tactical-Empathy Curious?

By Chris Voss | May 20, 2019

First things first: Watch this absolutely hilarious Chris Voss TEDx talk on tactical empathy.

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What's the Difference Between Active Communication and Active Listening?

By Brandon Voss | May 13, 2019

In negotiation training, the terms “active communication” and “active listening” get thrown around often. While these two terms share commonalities, they also have major differences.

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Sales Email Magic: The Guaranteed Way to Get a Response

By Brandon Voss | May 06, 2019

If you’ve never had someone go dark on you over email, don’t bother reading this blog article.

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Negotiating Everyday Bills Like a Pro

By Brandon Voss | April 29, 2019

A lot of people treat customer service reps like dirt. If the last person an agent talked with wasn’t rude to them, then the caller right before them probably was.

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How to Tell If Someone Is Bluffing

By Chris Voss | April 22, 2019

How do we know whether our counterpart is serious or just taking a position to try to outmaneuver us? And how do we protect the relationship while we find out?

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Fixing a Bad Cold-Calling Script

By Brandon Voss | April 01, 2019

Cold calling: It might not be the most exciting thing to do, but in the world of sales, it comes with the territory. While cold calls are probably the least exciting part of sales, it comes with the territory.

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How to Choose the Right Negotiation Consulting Company

By Brandon Voss | March 25, 2019

If you or your team is struggling to win deals, navigate a tricky business situation, or communicate effectively, it may be worth your while to enlist expert guidance. A negotiation consultant can help you hone your strategy and guide you through a challenging situation with greater ease, confidence, and dexterity. But how do you know which consultant is best suited to your needs? We’ve outlined five things to keep in mind when choosing a negotiation consultant partner.

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