How Leadership Failure Can Look Different Than You Might Think

By Derek Gaunt | September 23, 2019

To many, leadership failure looks like a toxic boss scolding their employees and causing a mass exodus.

But true leadership failure comes in other forms.

For example, when organizations don’t understand the value of empathy.

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5 Commonly Overlooked Characteristics of Effective Leadership

By Derek Gaunt | September 09, 2019

Leaders have the power to make or break a company.

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How to Use the Key to Tactical Empathy

By Chris Voss | August 13, 2019

Everyone who grasps the importance of that’s right is making incredible breakthroughs in their negotiations. They are killing it. And you will, too. It’s the solid gold response that is 10x better than hearing yes could ever be.

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Infographic: The Top 3 Negotiation Mistakes

By The Black Swan Group | August 05, 2019

We negotiate salaries. We negotiate real estate. We negotiate with our utility providers. We negotiate with our friends and family. No matter what you do for a living, where you live, or what kind of lifestyle you have, you can’t avoid negotiating—at least every now and again.

To increase the chances your next negotiation goes the way you expect, make sure you know the top three negotiation mistakes—and what you can do to avoid them.

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How To Win With Email: 4 Rules For Success

By Chris Voss | July 29, 2019

The business world runs on email. In fact, studies have found that the average professional receives 121 emails every day.

Winning with email starts with having the right approach. 

Use these four rules to guide your email efforts, and increase the chances your counterpart responds to each message you send as you hope they will:

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Using Personality Types to Improve Your Sales Skills

By Brandon Voss | July 15, 2019

As American novelist Kurt Vonnegut wrote, it takes all kinds of people to make up a world.

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Bullsh*t On Compromise

By Chris Voss | July 08, 2019

The Black Swan Group is here to call “bullshit” on compromise—exactly as we did in our book. Here are two reasons why.

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Communication at Work: Treating Employees like Humans

By Brandon Voss | July 01, 2019

Most people can relate to the proverbial “mean boss,” because unfortunately, we’ve all dealt with someone like this during our career. And it’s not exactly inspiring to work for someone who doesn’t value you or your time. 

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How To Negotiate Your Utility Bills Down

By Chris Voss | June 24, 2019

Are you spending more than you need to on utilities?

Almost certainly, if we’re being honest. Renegotiating your utility bills on a regular basis is a great way to get low-stakes practice of our negotiation skills.

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Negotiation Training: Setting Your Sales Team Up for Success

By Brandon Voss | June 17, 2019

No one in sales wants to waste time ... because they can’t afford to.

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