How to Deal with Someone Who’s Using Black Swan Tactics on You

By Chris Voss | November 09, 2020

You enter a negotiation. What if there’s a Black Swan-trained ninja on the other side?

In such a scenario, you’re most likely dealing with one of three tactics:

  1. How am I supposed to do that?
  2. A No-oriented question™ 
  3. Some sort of Label™ (that’s giving you a bad feeling)
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Negotiation Training: How To Make A Counter-Proposal?

By Brandon Voss | October 15, 2020

This blog was originally published on 5/28/2018 and updated on 9/10/2020.

When you’re responding to a counterproposal, you need to make sure you don’t get sucked into a game of sequential moves. When such a game is played between evenly matched players and you go second, you can only tie or lose. 

Are you interested in playing a more complicated game of tic-tac-toe?

In the following post, we’ll walk you through three things to keep in mind when you’re responding to a counterproposal:

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How to Practice Negotiation Skills by Yourself

By Chris Voss | October 05, 2020

How can you practice negotiation skills by yourself? 

Read on to learn how to build yourself into an elite negotiator using a technique great athletes use: visualization.

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How to Negotiate When the Decision Maker Isn't Present

By Chris Voss | September 28, 2020

Everyone wants to get to the decision maker (the DM). They’re the person we need to persuade to get what we want, after all.

But the decision maker isn’t always at the table when we are. Here are three tips that will make you much more effective when you find yourself in that scenario.

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How to Make the Most of a Good Faith Negotiation

By Chris Voss | September 21, 2020

In a good faith negotiation, hope is high and relationships are great! 

What’s wrong with that? Hope is not a strategy.  

Keep reading to learn how to keep yourself from getting blindsided and losing when you find yourself in the throes of a good faith negotiation.

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How to Negotiate with Difficult People

By Chris Voss | September 17, 2020

I’m on the wrong side of customs in Australia, and my bags are still inside. I’m not interested in getting stranded or missing my connection, and I’m also not keen on wearing the same clothes for five days and brushing my teeth with the hotel-provided toothbrush.

Here’s how I got out of this jam: I’m here to sign up for the Stupid American of the Year Award.

But first: How did I get into this predicament to begin with?

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Negotiation Skills Training: The Key to Disarming The Attack

By Brandon Voss | September 03, 2020

This blog was originally published on 7/23/2018 and updated on 9/3/2020.

When you go into a negotiation that is likely to be combative, there are strategies you can adopt to overcome those points of contention.

Most of these strategies involve ignoring your natural inclinations to right the wrongs, explain the why, and promise to make sure your counterpart won’t have to experience the irritation ever again.

Keep reading to learn five strategies you can use to disarm the attack.

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Negotiation Training: 3 Steps to Finding Out If You've Left Anything on the Table

By Chris Voss | August 27, 2020

This blog was originally published on 10/26/2015 and updated on 8/27/2020.

“How do I know whether I’ve gotten everything I could have out of a deal?”

This is one of the most common questions people ask me. To be fair, it’s a great question—and one that nags all of us.

What if I told you that you can make sure you haven’t left anything on the table by following a simple three-step process that requires very little energy on your end?

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Communication Skills: 3 Ways To Make “No” Work For You

By Chris Voss | July 23, 2020

This blog was originally published on 11/14/2016 and updated on 7/23/2020.

Does yes really always mean yes?

Absolutely not.

When we say yes, we’re committing to something. And immediately after we’ve committed, we begin worrying about what we’ve just signed up for.

Which means, at best, every yes is a conditional yes. And oftentimes, it’s even worse: a counterfeit yes that’s uttered simply to get the other side to shut up.

Would it be ridiculous to find out that getting the other side to say no is actually what you should be gunning for when you sit down at the table?

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How To Get Buy-In With The 3 Most Effective Communication Techniques

By Brandon Voss | July 16, 2020

This blog was originally published on 03/6/2017 and updated on 7/16/2020.

Negotiation is an information-gathering process. It’s not about getting your points across. It’s about using Tactical Empathy™ to uncover the information you need to understand exactly where your counterpart is coming from—and then making sure they know that you understand them.

The best negotiators never sit down at the table hoping to get the other side to understand them. Just like Stephen Covey, author of The 7 Habits of Highly Effective People, suggests, “Seek to understand before being understood.” 

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