This blog was originally published on 10/29/2018 and updated on 8/20/2020.
Most people have mixed feelings about email.
On one hand, email allows us to instantly communicate with people around the world much more efficiently than sending a carrier pigeon. On the other, email can be incredibly overwhelming. One recent study, for example, found that the average U.S. worker spends nearly six hours each day checking their email.
(To be fair, that breaks down to 209 minutes on work email and 143 minutes on personal email. It turns out we’re not always focused on our responsibilities when we’re in the office. Who knew?)
The fact that email is a text-based form of communication is both its biggest asset and its greatest drawback. Unlike having a face-to-face conversation with an in-person human being, email is a blank slate. Though we can get our words across, it’s harder to convey our tone of voice and the nonverbal cues that are a critical component of constructive communication.
This makes email a very efficient communications tool—but also one that leaves a minefield of potential miscommunications.
In business, most emails are a form of negotiation. We ask someone to read our message and respond in a certain way or take a certain action within a specific time frame.
To help you get better results, here are six tips that can help you be more persuasive over email.Read More >