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When Crisis Strikes: How to Use a Tactical Empathy Approach
Crisis Negotiation

When Crisis Strikes: How to Use a Tactical Empathy Approach

When it comes to our negotiator personalities, I find that we take on traits of different personalities particularly as we get older. I’m an...

3 Things We've Learned About Negotiation During COVID-19
Crisis Negotiation

3 Things We've Learned About Negotiation During COVID-19

We’ve all learned many things due to the COVID-19 pandemic. Over the past few months, we’ve even learned three new things about negotiation: You will...

How to Demonstrate Leadership Virtually
Crisis Negotiation

How to Demonstrate Leadership Virtually

If you’re like many people, the COVID-19 pandemic has forced your organization to work remotely and embrace the virtual office. Because of the...

Crisis Negotiation: 4 Mistakes to Avoid
Crisis Negotiation

Crisis Negotiation: 4 Mistakes to Avoid

In an ideal world, negotiation would be easy, tensions wouldn’t exist, and we’d all get along at the table just fine. But reality paints a different...

How to Win Negotiations Over Zoom
Crisis Negotiation

How to Win Negotiations Over Zoom

As more people are working from home, virtual conferences, meetings, and even negotiations have become a necessity. However, Zoom and other...

COVID-19 Pandemic: How to Deal with Everything Being Renegotiated
Crisis Negotiation

COVID-19 Pandemic: How to Deal with Everything Being Renegotiated

If you haven’t been in renegotiation yet, you will be before the COVID-19 pandemic is over. The Black Swan Method™ was born out of crisis...

How To Negotiate To Fix Your Deals During The Coronavirus Fall-out
Crisis Negotiation

How To Negotiate To Fix Your Deals During The Coronavirus Fall-out

I will be blunt: This is a total sh*t show. Here’s how to negotiate with your vendors, clients, counterparts, and colleagues so we all survive and...

How to Demonstrate Leadership During a Crisis
Crisis Negotiation

How to Demonstrate Leadership During a Crisis

The way someone acts during a crisis is a telltale sign of whether they’re a good leader or a mediocre one. In the world I came from—the world of...

Negotiating When They Are Not Talking
Crisis Negotiation

Negotiating When They Are Not Talking

Sam Felder (not his real name) had barricaded himself in his home. Suffering from hellacious migraines and post-traumatic stress, he told his wife he...

Establish Your Kill Line
Crisis Negotiation

Establish Your Kill Line

A woman calls 911, hysterical. She tells the call taker that her boyfriend, a military vet, is despondent and threatening to commit suicide by way of...

He Issued A Demand or Deadline, Now What?
Crisis Negotiation

He Issued A Demand or Deadline, Now What?

“We want four million dollars, forty 1,000-year-old ginseng roots, a 50-troop military helicopter, to take us to Thailand…and four bullet-proof...

Negotiation Training: Look What You Made Me Do
Crisis Negotiation

Negotiation Training: Look What You Made Me Do

Jerry was a fifty-seven year-old male who doused himself with gasoline and was in possession of a handgun, threatening to commit suicide. This was...

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Better listening. Better questions. Better outcomes.

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