Poor communication can have a devastating impact on any workplace environment. Not only does it derail productivity, frustrate employees, and damage morale, but it also takes a massive bite out of your bottom line.Read More >
To get your point across AND save your relationships, implement this mechanism when you’re in a disagreement:
“Before I disagree, let me make sure I can summarize your point of view …”
They will listen. And they will be warned in advance that you have an opposing viewpoint. No one is misled, and your integrity is intact. (Although your integrity was intact anyway. Tactical Empathy™ isn’t agreement. Those of you who have used Tactical Empathy have already found this to be true.)Read More >
Though I’ve retired from active duty, I’m still a reserve deputy in my local county. Recently, a new assistant chief came into the department and wanted to show the rest of the crew that he had power. So he met with the reserves and talked about 10 different projects he wanted to get off the ground.Read More >
If you’ve ever seen practically any movie that involves police officers, you’re familiar with the good cop/bad cop negotiation strategy. During an interrogation, one cop is super nice and the other is a complete jerk.
Though this strategy might lend itself nicely to the silver screen, it’s not something you should ever rely on in the world of high-stakes negotiation. Here’s why:Read More >
In an ideal world, everything would be rosy, and you’d never have to deliver bad news to your direct reports. But there comes a time when every leader needs to give negative feedback or share news the team doesn’t want to hear. The way you approach these delicate conversations will make all the difference in the world.Read More >
Even though you’re a leader, you’re still a human being—which means that from time to time, you’re going to make mistakes. That’s just the way it is.
Now, making a mistake isn’t the end of the world—even for leaders. But because of their egos, many leaders fail to admit they’ve made any mistakes at all. They’re afraid of looking weak or being viewed as fallible. For some people, an apology is akin to an admission of incompetence.
When leaders don’t accept responsibility for their own individual shortcomings as well as when the team doesn’t perform the way it’s supposed to, relationships with those around them are damaged.Read More >
You might be the best negotiator in the world. But if you don’t know how to deal with people and treat them with respect, you won’t get the results you’re aiming for.
That’s because, at the end of the day, nobody does a deal with you because they need to. They do deals with you because they want to. And, more often than not, the reason they want to do business with you is because they like you.
Becoming a better negotiator starts with strengthening your interpersonal communication skills. The sharper your skills are, the easier it will be to start using Tactical Empathy™.Read More >