3 Negotiation Mistakes That Are Hurting Your Deals

By Brandon Voss | June 05, 2017
People always want to increase their odds of success. It's simply human nature to want to do everything you can to avoid failure. Here are 3 common communication mistakes that are hurting your deals. 
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Are You Underperforming As A Listener?

By Derek Gaunt | September 19, 2016

Most people who think they are good listeners underperform. There is some research that suggests they do so by as much as 60%.  This overconfidence impedes their success as it prevents them from truly understanding the motivation of the other side.

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Just Talk To Him

By Derek Gaunt | January 04, 2016

MOREPIES.  It’s the acronym developed by the Crisis Negotiations Unit of the FBI in order to help negotiators remember the eight skills in the Active Listening Skill (ALS) set.  

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3 Guaranteed Ways to Increase Your Communication Success

By Brandon Voss | November 23, 2015
People always want to increase their odds of success. It's simply human nature to want to do everything you can to avoid failure. Here are 3 guaranteed ways to increase your chances of success in communication. 
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The Sexiest Thing About Listening

By Chris Voss | September 21, 2015

It’s how you get what you want.

In hostage negotiation we always had a saying “What’s it going to take to get the hostage taker to come out? He’ll tell you.”  But you have to learn to do more than just listen passively or try to talk them into anything.   You have to work with what you get out of them to make a deal.

My company now teach this tactical negotiation approach in business.

Here’s how an employee used listening to get a salary offer 41% higher than expected:
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