Corporate Training
Best for 20+ People
Keynotes and Speaking Engagements
Online Classes
Customized Coaching
Live Events
Who We Are
Our Difference
Learning Center
In the Media
Bookstore
Why Is Listening the Key to Active Communication?
Every person on this planet—regardless of where they hail from or their culture, ethnicity, or gender—wants someone else to understand their...
Black Swan Negotiation Skills Training: Quick 2+1™
We start every Black Swan live training session with the same exercise: the Quick 2+1™. It’s our foundational skill set. At the end of the day,...
Overcome Your Weakness as a Negotiator: Accommodator Personality
No matter how sharp your skills are, you’re bound to have some weaknesses as a negotiator. By identifying those weaknesses and getting in enough...
Communication Skills: 3 Ways To Make “No” Work For You
Does yes really always mean yes? Absolutely not. When we say yes, we’re committing to something. And immediately after we’ve committed, we begin...
Women in Negotiation: 5 Challenges (And How to Overcome Them)
When it comes to high-stakes negotiations, women face unique circumstances. After all, men have long dominated negotiations, and the business world...
The Top 12 Must-Read Books for Expert Negotiators
As MIT Professor Peter Senge once said, “the only sustainable competitive advantage is an organization’s ability to learn faster than the...
How To Get Buy-In With The 3 Most Effective Communication Techniques
This blog was originally published on 03/6/2017 and updated on 7/16/2020. Negotiation is an information-gathering process. It’s not about getting...
How to Negotiate Without Saying a Word
Is it ridiculous to think you can negotiate without saying a word? The infamous ratio The Black Swan Method™ teaches is 7:38:55. This means that the...
4 Leadership Behaviors to Avoid
The Black Swan Group often talks about what you can do to become a more effective leader. But if your goal is reaching your full potential as a...
Black Swan Negotiation Skills Training: Mislabels
The Black Swan Group often recommends using Labels™ to describe emotions that are displayed, verbalized, or implied but not directly articulated. In...
What Type of Negotiation Are You Walking Into?
At a high level, The Black Swan Group believes that all negotiations are the same. Whenever you find yourself in a negotiation, regardless of the...
Real Estate Negotiation: How to Negotiate on Behalf of Your Buyer
Modern real estate agents face an unprecedented market. Right now, there is a shortage of inventory that has never been seen before. As a result,...