As a hostage negotiator, I know that getting a hostage taker to use the hostage’s name humanizes the hostage and makes it less likely they will come to harm. This process is what we in The Black Swan Group now refer to as “forced empathy.” It makes the other side see you, and see you as a person.Read More >
In 2005, I was fortunate enough to be invited to the FBI’s National Crisis Negotiations Course (NCNC) at Quantico. When the course is offered, the Bureau extends such invitations to local negotiators to share real-world experiences and to act as mentors to field agents embarking on their careers as negotiators.Read More >
There was a time when you could ask a tactical operator what his impression of a negotiator was and he would reply with names like, Mouth Marines, Tree Huggers or the Kumbaya Crowd adding, with a certain amount of disdain, “all they want to do is talk”.
If you were to ask a negotiator the same question, you could hear things like Knuckle Dragger, Gorilla or just plain dumb; all they want to do is shoot people and break things. Most people would say that each team’s respective mission when it came to hostage/barricade management was diametrically opposed to one another. These misconceptions were prevalent for many years. Thankfully, due to attrition and education, that thinking has changed.Read More >