An FBI Hostage Negotiator Teaches You – The “Chris” Price

By Chris Voss | November 15, 2013

As a hostage negotiator, I know that getting a hostage taker to use the hostage’s name humanizes the hostage and makes it less likely they will come to harm. This process is what we in The Black Swan Group now refer to as “forced empathy.” It makes the other side see you, and see you as a person.

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Do You Like Me?

By Derek Gaunt | November 15, 2013


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Quick Tips

By Black Swan Team | November 14, 2013

QUICK TIP#1 - Listen to their use of personal pronouns. Are they trying to show their importance or obscure it?

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What is a Black Swan?

By Black Swan Team | October 28, 2013

A Black Swan is something rare that has great impact. The impact of the highly improbable. Often this “thing” is small or subtle, or at least initially appeared so.

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Quick Tips

By Black Swan Team | October 14, 2013

Negotiation Do’s:

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Value vs. Price

By Black Swan Team | October 04, 2013

5 Things to consider when identifying value

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It Is Not A Game

By Derek Gaunt | October 03, 2013

In 2005, I was fortunate enough to be invited to the FBI’s National Crisis Negotiations Course (NCNC) at Quantico. When the course is offered, the Bureau extends such invitations to local negotiators to share real-world experiences and to act as mentors to field agents embarking on their careers as negotiators.

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Negotiating a Seat on a Plane When There Isn’t One

By Chris Voss | October 03, 2013

In this edition of The Edge I wanted to share this negotiation. It is a great use of the “invisible” skills.

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3 Problems With “I am Normal”

By Brandon Voss | September 04, 2013
1. Our unconscious reaction to those who see things differently from us is they’re “abnormal.”
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Negotiators and Operators: One Team – One Goal

By Derek Gaunt | September 04, 2013

There was a time when you could ask a tactical operator what his impression of a negotiator was and he would reply with names like, Mouth Marines, Tree Huggers or the Kumbaya Crowd adding, with a certain amount of disdain, “all they want to do is talk”.

If you were to ask a negotiator the same question, you could hear things like Knuckle Dragger, Gorilla or just plain dumb; all they want to do is shoot people and break things. Most people would say that each team’s respective mission when it came to hostage/barricade management was diametrically opposed to one another. These misconceptions were prevalent for many years. Thankfully, due to attrition and education, that thinking has changed.

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