How Expert Negotiators Use “No” to Close

By Chris Voss | September 16, 2019

Yes is a useless word.

When anything is really important, we don’t even bother with yes. It’s B.S. anyway and almost always fake.

When it’s important and we have to close, our goal is to get a no.

Read More >

5 Commonly Overlooked Characteristics of Effective Leadership

By Derek Gaunt | September 09, 2019

Leaders have the power to make or break a company.

Read More >

Our 10 Most Popular Negotiation Terms That You Need to Know

By Brandon Voss | August 26, 2019

At Black Swan, we have a handful of negotiation terms that you’ve likely heard us say over and over again. Why? We are not in the business of reinforcing things that don’t affect your ability to influence your bottom line.

Read More >

Influencing with Tactical Empathy: A Glimpse into our Negotiation Seminars

By Brandon Voss | August 19, 2019

You’ve read the book. You keep tabs on our blog. Now, in an effort to sharpen your negotiation skills even further, you’re thinking about attending one of our live events. But maybe you don’t know what to expect—which is why you should continue reading. 

Read More >

How to Use the Key to Tactical Empathy

By Chris Voss | August 13, 2019

Everyone who grasps the importance of that’s right is making incredible breakthroughs in their negotiations. They are killing it. And you will, too. It’s the solid gold response that is 10x better than hearing yes could ever be.

Read More >

Infographic: The Top 3 Negotiation Mistakes

By The Black Swan Group | August 05, 2019

We negotiate salaries. We negotiate real estate. We negotiate with our utility providers. We negotiate with our friends and family. No matter what you do for a living, where you live, or what kind of lifestyle you have, you can’t avoid negotiating—at least every now and again.

To increase the chances your next negotiation goes the way you expect, make sure you know the top three negotiation mistakes—and what you can do to avoid them.

Read More >

How To Win With Email: 4 Rules For Success

By Chris Voss | July 29, 2019

The business world runs on email. In fact, studies have found that the average professional receives 121 emails every day.

Winning with email starts with having the right approach. 

Use these four rules to guide your email efforts, and increase the chances your counterpart responds to each message you send as you hope they will:

Read More >

The Best Leadership Books of the Last Decade

By Chris Voss | July 22, 2019

Great leaders are always trying to develop new skills to increase their effectiveness.

One of the easiest ways to do that is by learning tips and tricks from other leaders who have a diverse set of experiences and applying their insights and teachings to your own life.

With that in mind, let’s take a look at the 10 best leadership books from the past decade. Whether you read one of them or all of them, you’re bound to sharpen your leadership skills.

Read More >

Using Personality Types to Improve Your Sales Skills

By Brandon Voss | July 15, 2019

As American novelist Kurt Vonnegut wrote, it takes all kinds of people to make up a world.

Read More >

Bullsh*t On Compromise

By Chris Voss | July 08, 2019

The Black Swan Group is here to call “bullshit” on compromise—exactly as we did in our book. Here are two reasons why.

Read More >
Have questions about training, speaking engagements, or coaching?
Contact Us