Infographic: The Black Swan Group's Negotiation 9™️️️ (N9™️️️)

    

Negotiation is a science as well as an art. When you have all the right ingredients, magic can happen. The Black Swan Group’s negotiation concepts all boil down to nine crucial skills, the Negotiation 9™ (N9™).

These nine skills set the foundation for any expert negotiator and outline how to apply different negotiation concepts when the right time comes. The “secret sauce” in any negotiation is executing Tactical Empathy™, and these skills will get you there. 

Take a look at the nine negotiation skills necessary to give you the upper hand in your next negotiation. 

Infographic: The Black Swan Group's Negotiation 9™️️️ (N9™️️️)

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Sandy Hein

About The Author

Sandy Hein is a Negotiation Instructor and Coach at The Black Swan Group who has been with the company since December 2011 and transitioned to a full-time role in July 2020. Sandy began her career as a police officer in Alexandria, Virginia, and wore many hats during her 23-year stint there, including 10 years as a hostage negotiator. She was also a certified instructor with the Virginia Department of Criminal Justice Services and served on the training faculty of the Virginia Sexual and Domestic Violence Action Alliance. Since retiring from law enforcement in 2012, Sandy has gone on to teach criminal justice to high school students, author books, and train law enforcement agents across the country in several areas, including sexual violence, crisis intervention, and hostage negotiations. At Black Swan, Sandy follows her passion for teaching. She enjoys connecting with clients on a personal level and using a conversational approach to help them realize that—regardless of their personality or experience—they can use The Black Swan Method™ effectively if they have the right mindset and are committed to improvement. In her spare time Sandy is an avid reader. She has been known to peruse four to six books at a time with the help of an E-Reader.