Sandy Hein

Sandy Hein
Sandy Hein is a Negotiation Instructor and Coach at The Black Swan Group who has been with the company since December 2011 and transitioned to a full-time role in July 2020. Sandy began her career as a police officer in Alexandria, Virginia, and wore many hats during her 23-year stint there, including 10 years as a hostage negotiator. She was also a certified instructor with the Virginia Department of Criminal Justice Services and served on the training faculty of the Virginia Sexual and Domestic Violence Action Alliance. Since retiring from law enforcement in 2012, Sandy has gone on to teach criminal justice to high school students, author books, and train law enforcement agents across the country in several areas, including sexual violence, crisis intervention, and hostage negotiations. At Black Swan, Sandy follows her passion for teaching. She enjoys connecting with clients on a personal level and using a conversational approach to help them realize that—regardless of their personality or experience—they can use The Black Swan Method™ effectively if they have the right mindset and are committed to improvement. In her spare time Sandy is an avid reader. She has been known to peruse four to six books at a time with the help of an E-Reader.

Recent Posts

5 Tips for Improving Communication in the Workplace

By Sandy Hein | August 23, 2021

Poor communication can have a devastating impact on any workplace environment. Not only does it derail productivity, frustrate employees, and damage morale, but it also takes a massive bite out of your bottom line. 

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Negotiation Tactics That Every Woman Should Use

By Sandy Hein | June 14, 2021

Women and men are treated differently in the workplace. That’s just the way it is. 

Over the years, The Black Swan Group has found that women have used five specific skills to great effect during negotiations. We call them the Fab Five Skills for Females.

Keep reading to learn these five negotiation tactics and increase the chances you navigate your next negotiation with ease and arrive at your intended outcome.

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Infographic: The Black Swan Group's Negotiation 9™️️️ (N9™️️️)

By Sandy Hein | April 27, 2021

Negotiation is a science as well as an art. When you have all the right ingredients, magic can happen. The Black Swan Group’s negotiation concepts all boil down to nine crucial skills, the Negotiation 9™ (N9™).

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Don't Sell Yourself Short! 5 Ways for Women to Get Equal Pay

By Sandy Hein | March 22, 2021

When you’re hired as a police officer in the public sector, you get paid the same whether you are a man or a woman. Compensation is largely based on experience.

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How to Demolish Your 2021 Sales Goals

By Sandy Hein | March 15, 2021

Every top-performing sales team is focused on the same thing: getting consistently better results over time. 

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What Is The Black Swan Group's Negotiation 9™ (N9™)?

By Sandy Hein | February 08, 2021

The Black Swan Group’s Negotiation 9™ (N9™) are the nine skills that make it easy to achieve Tactical Empathy™ (TE™) —the best way to accomplish trust-based influence, which should be your primary goal every time you step to the table. 

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