Milton “Troy” Smith

Milton “Troy” Smith
Milton “Troy” Smith is a Negotiation Instructor and Coach at The Black Swan Group who joined the team in July 2020. Troy is a retired San Antonio Police Department officer who spent 23 years with the department, including 22 years in specialized units—such as the SWAT/Crisis Negotiators team and the U.S. Marshals’ Fugitive Task Force. During his career, Troy was involved in more than 300 hostage negotiations, including 270 as a lead negotiator, and never lost one of them.

Recent Posts

How to Separate Needs vs. Wants in a Negotiation

By Milton “Troy” Smith | April 12, 2021

In every negotiation, each side has things they need to have and things they want to have. 

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The Most Underutilized Negotiation Skill

By Milton “Troy” Smith | February 15, 2021

The first time I ever handled a hostage negotiation, the whole thing was over in five minutes. I thought that negotiation was easy and that I was a natural.

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