Corporate Training
Best for 20+ People
Keynotes and Speaking Engagements
Online Classes
Customized Coaching
Live Events
Who We Are
Our Difference
Learning Center
In the Media
Bookstore
Close the Deal: How to Get an Answer After Being Ghosted
It is a common problem. You’ve locked down a tentative agreement with a counterpart, and the action is supposed to take place by May 1. But it is now...
Why Negotiation Training is the Best Investment for 2021
These days, people aren’t going to conferences and in-person events anymore, and it appears as though that will remain the case for the foreseeable...
5 Steps to Assess Your Leadership Skills
Many leaders get to the top, think they’ve made it, and stop trying to improve. The best leaders, on the other hand, understand that leadership is...
Communication Skills: How to Deliver Bad News
In an ideal world, everything would be rosy, and you’d never have to deliver bad news to your direct reports. But there comes a time when every...
Communication Skills: How Leaders Can Regain Trust
Even though you’re a leader, you’re still a human being—which means that from time to time, you’re going to make mistakes. That’s just the way it is....
Leadership Training: How to Confront a Fellow Leader
Maybe you keep hearing grumblings about how a leader at the company is demoralizing their direct reports. Maybe you keep hearing about a manager who...
Infographic: 7 Characteristics of Effective Leadership
Most of us have either been there ourselves or have heard someone else say some form of the following: “The job was great, but I couldn’t work for my...
5 Reasons Fear-Based Leadership Is Ineffective
Show me a leader who uses fear to get the troops in line, and I’ll show you a toxic environment. Unfortunately, far too many leaders use fear to get...
How to Demonstrate Leadership Virtually
If you’re like many people, the COVID-19 pandemic has forced your organization to work remotely and embrace the virtual office. Because of the...
Communication Skills: Did You Know There Are 5 Levels of Listening?
This blog was originally published on 5/14/2018 and updated on 8/13/2020. Most people who think they are good listeners underperform—by as much as 60...
Communication Skills: How to Use a Cold Read and Accusation Audit
This blog was originally published on 4/17/2017 and updated on 8/6/2020. A few years ago, I was the only hostage negotiator in a room full of SWAT...
How Negotiation Tactics Work Together Like a Symphony
At The Black Swan Group, we teach a number of tactics that people like you can use to get better outcomes in your personal and professional lives. In...