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Common Conflicts and Issues with Different Personalities
Personality Types

Common Conflicts and Issues with Different Personalities

When negotiations break down, despite your best efforts, it is likely not because of terms or price. Failure is a result of a fundamental disconnect...

6 Surprising Signs Your Deal is Going to Fail Miserably
Negotiation Tactics

6 Surprising Signs Your Deal is Going to Fail Miserably

We don’t teach backup plans at The Black Swan Group—we teach pre-emptive plans so that a backup plan is never needed. Our philosophy is that you...

5 Ways Tactical Empathy Can Assist You In Getting What You Want
Negotiation Tactics

5 Ways Tactical Empathy Can Assist You In Getting What You Want

Why do some people appear to be more persuasive than everyone else? Contrary to what you might think, the ability to gain influence in a negotiation...

3 Ways Leaders Can Employ Accusation Audits®
Accusation Audits

3 Ways Leaders Can Employ Accusation Audits®

Anyone who leads a team or an organization is in a position of authority, meaning it’s only a matter of time before they have to deliver bad news to...

Are You The Favorite or The Fool?
Preparing to Negotiate

Are You The Favorite or The Fool?

A few years ago, I was coaching a real estate developer client ahead of an upcoming negotiation. His organization had been working on a prospect—a...

7 Ways Leaders Can Promote Communication at Any Organization
Leadership Skills

7 Ways Leaders Can Promote Communication at Any Organization

Any organization is only as strong as its ability to communicate. When an organization lacks strong communication, staying aligned and keeping...

4 Ways to Neutralize Manipulative Negotiation Tactics in Any Relationship
Negotiation Tactics

4 Ways to Neutralize Manipulative Negotiation Tactics in Any Relationship

The Black Swan Group teaches the power of Tactical Empathy™. Although we encourage clients to defer and subordinate themselves to their counterparts,...

Negotiation Skills Training: The Art of the Curiosity Mindset™
Negotiation Training

Negotiation Skills Training: The Art of the Curiosity Mindset™

When you’re in a negotiation, there are two layers to the conversation: a presenting dynamic or emotion and a latent dynamic or emotion. Most...

What Is the Black Swan Accusation Audit™?
Negotiation Tactics

What Is the Black Swan Accusation Audit™?

When you’re in the middle of a negotiation and the other side’s head is filled with negative thoughts and ideas, there’s a black hole vortex in their...

5 Tactics to Avoid When Negotiating Real Estate
Real Estate Negotiation

5 Tactics to Avoid When Negotiating Real Estate

When negotiating real estate deals, agents have their work cut out for them in any market. It’s a delicate process with many moving parts. Emotions...

4 Tips for Negotiating in a Cooling Housing Market
Real Estate Negotiation

4 Tips for Negotiating in a Cooling Housing Market

The real estate market was blazing hot in the aftermath of the pandemic, but rising interest rates and an uncertain economic future have caused the...

Why You Should Keep Your Counterpart Talking During a Negotiation
Improving Sales

Why You Should Keep Your Counterpart Talking During a Negotiation

At a core level, negotiation is a guided discovery process. That’s why you should always be curious in your negotiations. Otherwise, you can’t...

Harness the Power of Tactical Empathy®

Better listening. Better questions. Better outcomes.

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