Blog: The Negotiation Edge

People often ask me if I have any tricks for negotiating over email.

Here’s my first tip: Stop doing it. 

Every email exchange should be an attempt to bring the other side to the table in person—or at least get them on the phone.

But in this time of global interactions, email negotiation is sometimes unavoidable. Even if you’d prefer to hash it out over the phone, you might have no choice but to negotiate over email—particularly when it’s the preferred method of your counterpart.

The way someone acts during a crisis is a telltale sign of whether they’re a good leader or a mediocre one.

In the world I came from—the world of hostage negotiations—frequently there was a crisis. I had people under my charge who were tasked with executing my game plan and in order to get the outcomes we were aiming for, I knew I needed to maintain my composure.

Here are five tenets that helped me do exactly that. 

What does it take to be a successful leader?

It’s not an Ivy League education, it’s not good looks, and it’s not gobs of money, either.

Great leaders are well rounded. They possess a number of skills and, as a result, have mastered the following five leadership roles.

Great leaders inspire their teams to do their best work. And that begins by using philosophies that are born out of high-stakes hostage negotiations.

For many leaders, however, ego and authority often get in the way of great management. When that happens, failure is usually lurking right around the corner.

But there’s an easy fix, which is to consciously and continuously try to see things from your team’s perspective by utilizing an effective leadership framework.

Anyone can be a leader. But not every leader is an effective one.

Great organizations are built on the backs of effective leadership. That’s because effective leaders inspire their teams to reach their full potential and can even get them excited to show up to the office every day.

If you’re looking to take your leadership skills to the next level, here are four characteristics that effective leaders possess.

Employees don’t quit because they hate their jobs. In large part, they quit because they hate their managers.

On the flip side, great managers have the ability to inspire their teams and encourage their employees to reach their full potential.

But what exactly makes a great leader?

Although there’s no cookie-cutter framework you can follow to become a great leader, here are five behaviors that effective managers engage in.

To many, leadership failure looks like a toxic boss scolding their employees and causing a mass exodus.

But true leadership failure comes in other forms.

For example, when organizations don’t understand the value of empathy.

Leaders have the power to make or break a company.

In the world of hostage negotiation, it’s critical to be cognizant of the action imperative—pressure from our superiors to resolve an issue and get results quickly.

Are you satisfied with where you are right now? Are you confident that you’re not leaving money on the table? Are you certain that you’re not damaging long-term relationships?