Chris Voss

Chris Voss
Christopher Voss is the CEO of The Black Swan Group, a firm that solves business negotiation problems with hostage negotiation strategies. Chris founded the Black Swan Group, in 2008 upon his retirement from the FBI where he was the FBI’s lead international kidnapping negotiator. Chris is also an Adjunct Professor at the University of Southern California (USC) Marshall School of Business and Georgetown University’s McDonough School of Business where he teaches business negotiation in both M.B.A. programs.
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Recent Posts

Negotiation Tactics: 3 Ways to Avoid Taking Yourself Hostage

By Chris Voss | August 30, 2021

A while back, I wrote about three ways negotiators take themselves hostage and what you can do to avoid making these same missteps. 

Since then, I’ve identified three additional negotiation tactics that end up putting you in a terrible position at the table. 

Read on to learn more about each of them and what you can do to avoid having these negotiation tactics derail your efforts.

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10 Phrases That Reveal (Dangerous) Hidden Negotiations

By Chris Voss | August 09, 2021

“The most dangerous negotiation is the one you don’t know you’re in.” What hidden negotiations drain your time (your most valuable commodity) each and every day? 

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The Conflict Resolution Strategies That Will Save Your Relationships

By Chris Voss | June 07, 2021

To get your point across AND save your relationships, implement this mechanism when you’re in a disagreement:

“Before I disagree, let me make sure I can summarize your point of view …”

They will listen. And they will be warned in advance that you have an opposing viewpoint. No one is misled, and your integrity is intact. (Although your integrity was intact anyway. Tactical Empathy™ isn’t agreement. Those of you who have used Tactical Empathy have already found this to be true.)

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How to Make the Seemingly Impossible Real: Two Must-Read Books for Negotiators

By Chris Voss | March 29, 2021

What makes a good negotiator? Constant practice and a dedication to learning. And what’s one way you can continue learning? Read. Here are two must-read books for negotiators.

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Negotiation Training: The 7 Deadly Sins of Negotiation

By Chris Voss | February 22, 2021

What are The Black Swan Group’s 7 Deadly Sins of Negotiation™ and how can you ensure you don’t fall victim to them? Here’s what you need to know.

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Dealing with a Cut-throat Negotiator

By Chris Voss | January 04, 2021

The Black Swan Method™ was originally designed for the cut-throat negotiator. Check out this quick clip to learn how to deal with these folks (and keep reading through to the end of the article for a bonus tip): 

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3 Ways You’re Stacking The Odds Against Yourself in Negotiations

By Chris Voss | November 16, 2020

At Black Swan, we teach our clients all sorts of tactics they can employ to achieve better outcomes in their personal and professional lives.

For the purposes of this article, we’re going to flip the script a bit and talk about tactics to avoid. Here are three common negotiating tactics that make it that much harder for you to get the results you want:

  1. Cutting your price
  2. Emulating the lizards
  3. Not finding out

Let’s explore each of them so you can learn what to do to avoid stacking the odds against yourself.

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How to Deal with Someone Who’s Using Black Swan Tactics on You

By Chris Voss | November 09, 2020

You enter a negotiation. What if there’s a Black Swan-trained ninja on the other side?

In such a scenario, you’re most likely dealing with one of three tactics:

  1. How am I supposed to do that?
  2. A No-oriented question™ 
  3. Some sort of Label™ (that’s giving you a bad feeling)
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2 Expert Negotiator Concepts That Have Evolved Since Never Split The Difference™ Was Published

By Chris Voss | November 02, 2020

Accusation Audits™ and Labels™ (more specifically, Asking Labels™) are two expert concepts that have evolved significantly since Never Split the Difference was published. 

Read on to learn how we’re advising our best clients.

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Seven Seconds: How to Crush Your First Impression

By Chris Voss | October 22, 2020

This blog was originally published on 11/26/2018 and updated on 10/22/2020.

Seven seconds.

That’s all the time you have to make a first impression, and you need to make a good one.

But how?

Watch these short two-minute videos to find out what you need to do during those seven seconds. 

(Hint: It’s not confidence, and you don’t get there by asking yes-oriented questions. You also don’t get there by clubbing them with their first name over and over again.)

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