Chris Voss

Christopher Voss is the CEO of The Black Swan Group, a firm that solves business negotiation problems with hostage negotiation strategies. Chris founded the Black Swan Group, in 2008 upon his retirement from the FBI where he was the FBI’s lead international kidnapping negotiator. Chris is also an Adjunct Professor at the University of Southern California (USC) Marshall School of Business and Georgetown University’s McDonough School of Business where he teaches business negotiation in both M.B.A. programs.
Find me on:

Recent Posts

How to Use the Key to Tactical Empathy

By Chris Voss | August 13, 2019

Everyone who grasps the importance of that’s right is making incredible breakthroughs in their negotiations. They are killing it. And you will, too. It’s the solid gold response that is 10x better than hearing yes could ever be.

Read More >

How To Win With Email: 4 Rules For Success

By Chris Voss | July 29, 2019

The business world runs on email. In fact, studies have found that the average professional receives 121 emails every day.

Winning with email starts with having the right approach. 

Use these four rules to guide your email efforts, and increase the chances your counterpart responds to each message you send as you hope they will:

Read More >

The Best Leadership Books of the Last Decade

By Chris Voss | July 22, 2019

Great leaders are always trying to develop new skills to increase their effectiveness.

One of the easiest ways to do that is by learning tips and tricks from other leaders who have a diverse set of experiences and applying their insights and teachings to your own life.

With that in mind, let’s take a look at the 10 best leadership books from the past decade. Whether you read one of them or all of them, you’re bound to sharpen your leadership skills.

Read More >

Bullsh*t On Compromise

By Chris Voss | July 08, 2019

The Black Swan Group is here to call “bullshit” on compromise—exactly as we did in our book. Here are two reasons why.

Read More >

How To Negotiate Your Utility Bills Down

By Chris Voss | June 24, 2019

Are you spending more than you need to on utilities?

Almost certainly, if we’re being honest. Renegotiating your utility bills on a regular basis is a great way to get low-stakes practice of our negotiation skills.

Read More >

How to Get a Refund with a Simple Email Mirror

By Chris Voss | June 10, 2019

The first two keys to effective emails are simple:

Read More >

Are You Tactical-Empathy Curious?

By Chris Voss | May 20, 2019

First things first: Watch this absolutely hilarious Chris Voss TEDx talk on tactical empathy.

Read More >

How to Tell If Someone Is Bluffing

By Chris Voss | April 22, 2019

How do we know whether our counterpart is serious or just taking a position to try to outmaneuver us? And how do we protect the relationship while we find out?

Read More >

The 3 Laws of Leverage

By Chris Voss | April 08, 2019

There are generally three ways to think about leverage in negotiations:

Read More >

How to Deal with a Liar During Negotiations

By Chris Voss | March 04, 2019

Our company used to say, “Yes is nothing without how.” But after years of negotiations, we’ve realized that this isn’t completely accurate. In reality, yes means nothing. How is everything.

Read More >
COMMENTS
Have questions about training, speaking engagements, or coaching?
Contact Us