Brandon Voss

Brandon Voss is the Director of Operations and an Instructor/Consultant with The Black Swan Group. Brandon has been instrumental in adapting the FBI’s hostage negotiation techniques to the business world. In addition to training clients, Brandon has guest lectured at USC Marshall School of Business and Georgetown McDonough School of Business.
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Recent Posts

Our 10 Most Popular Negotiation Terms That You Need to Know

By Brandon Voss | August 26, 2019

At Black Swan, we have a handful of negotiation terms that you’ve likely heard us say over and over again. Why? We are not in the business of reinforcing things that don’t affect your ability to influence your bottom line.

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Influencing with Tactical Empathy: A Glimpse into our Negotiation Seminars

By Brandon Voss | August 19, 2019

You’ve read the book. You keep tabs on our blog. Now, in an effort to sharpen your negotiation skills even further, you’re thinking about attending one of our live events. But maybe you don’t know what to expect—which is why you should continue reading. 

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Using Personality Types to Improve Your Sales Skills

By Brandon Voss | July 15, 2019

As American novelist Kurt Vonnegut wrote, it takes all kinds of people to make up a world.

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Communication at Work: Treating Employees like Humans

By Brandon Voss | July 01, 2019

Most people can relate to the proverbial “mean boss,” because unfortunately, we’ve all dealt with someone like this during our career. And it’s not exactly inspiring to work for someone who doesn’t value you or your time. 

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Negotiation Training: Setting Your Sales Team Up for Success

By Brandon Voss | June 17, 2019

No one in sales wants to waste time ... because they can’t afford to.

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How to Get Better Offers When Negotiating Real Estate

By Brandon Voss | June 03, 2019

Real estate is a tricky business. It’s a grind. Many buyers and sellers have a hard time trusting the real estate agents they work with. Clients can also be fickle. A Realtor might put in countless hours helping someone find their dream house only to find out they ultimately bought directly from a seller or used another agent—leaving the Realtor with nothing to show for their hard work.

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What's the Difference Between Active Communication and Active Listening?

By Brandon Voss | May 13, 2019

In negotiation training, the terms “active communication” and “active listening” get thrown around often. While these two terms share commonalities, they also have major differences.

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Sales Email Magic: The Guaranteed Way to Get a Response

By Brandon Voss | May 06, 2019

If you’ve never had someone go dark on you over email, don’t bother reading this blog article.

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Negotiating Everyday Bills Like a Pro

By Brandon Voss | April 29, 2019

A lot of people treat customer service reps like dirt. If the last person an agent talked with wasn’t rude to them, then the caller right before them probably was.

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Fixing a Bad Cold-Calling Script

By Brandon Voss | April 01, 2019

Cold calling: It might not be the most exciting thing to do, but in the world of sales, it comes with the territory. While cold calls are probably the least exciting part of sales, it comes with the territory.

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