Using Personality Types to Improve Your Sales Skills

By Brandon Voss | July 15, 2019

As American novelist Kurt Vonnegut wrote, it takes all kinds of people to make up a world.

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Bullsh*t On Compromise

By Chris Voss | July 08, 2019

The Black Swan Group is here to call “bullshit” on compromise—exactly as we did in our book. Here are two reasons why.

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Communication at Work: Treating Employees like Humans

By Brandon Voss | July 01, 2019

Most people can relate to the proverbial “mean boss,” because unfortunately, we’ve all dealt with someone like this during our career. And it’s not exactly inspiring to work for someone who doesn’t value you or your time. 

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How To Negotiate Your Utility Bills Down

By Chris Voss | June 24, 2019

Are you spending more than you need to on utilities?

Almost certainly, if we’re being honest. Renegotiating your utility bills on a regular basis is a great way to get low-stakes practice of our negotiation skills.

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Negotiation Training: Setting Your Sales Team Up for Success

By Brandon Voss | June 17, 2019

No one in sales wants to waste time ... because they can’t afford to.

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How to Get a Refund with a Simple Email Mirror

By Chris Voss | June 10, 2019

The first two keys to effective emails are simple:

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How to Get Better Offers When Negotiating Real Estate

By Brandon Voss | June 03, 2019

Real estate is a tricky business. It’s a grind. Many buyers and sellers have a hard time trusting the real estate agents they work with. Clients can also be fickle. A Realtor might put in countless hours helping someone find their dream house only to find out they ultimately bought directly from a seller or used another agent—leaving the Realtor with nothing to show for their hard work.

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Leadership Intelligence: How Ego and Authority Impact Your Potential

By Derek Gaunt | May 27, 2019

In the world of hostage negotiation, it’s critical to be cognizant of the action imperative—pressure from our superiors to resolve an issue and get results quickly.

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Are You Tactical-Empathy Curious?

By Chris Voss | May 20, 2019

First things first: Watch this absolutely hilarious Chris Voss TEDx talk on tactical empathy.

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What's the Difference Between Active Communication and Active Listening?

By Brandon Voss | May 13, 2019

In negotiation training, the terms “active communication” and “active listening” get thrown around often. While these two terms share commonalities, they also have major differences.

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