Blog: The Negotiation Edge

First things first: Watch this absolutely hilarious Chris Voss TEDx talk on tactical empathy.

In negotiation training, the terms “active communication” and “active listening” get thrown around often. While these two terms share commonalities, they also have major differences.

If you’ve never had someone go dark on you over email, don’t bother reading this blog article.

A lot of people treat customer service reps like dirt. If the last person an agent talked with wasn’t rude to them, then the caller right before them probably was.

How do we know whether our counterpart is serious or just taking a position to try to outmaneuver us? And how do we protect the relationship while we find out?

Are you satisfied with where you are right now? Are you confident that you’re not leaving money on the table? Are you certain that you’re not damaging long-term relationships?

There are generally three ways to think about leverage in negotiations:

Cold calling: It might not be the most exciting thing to do, but in the world of sales, it comes with the territory. While cold calls are probably the least exciting part of sales, it comes with the territory.

If you or your team is struggling to win deals, navigate a tricky business situation, or communicate effectively, it may be worth your while to enlist expert guidance. A negotiation consultant can help you hone your strategy and guide you through a challenging situation with greater ease, confidence, and dexterity. But how do you know which consultant is best suited to your needs? We’ve outlined five things to keep in mind when choosing a negotiation consultant partner.

Are your employees struggling to stay motivated? If so, it might be them. But there’s a good chance that it’s actually you. In today’s business world, it’s impossible to achieve your goals and grow your company without effective and inspiring leadership.