Do You Like Me?

 

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Quick Tips

QUICK TIP#1 - Listen to their use of personal pronouns. Are they trying to show their importance or obscure it?

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What is a Black Swan?

A Black Swan is something rare that has great impact. The impact of the highly improbable. Often this “thing” is small or subtle, or at least initially appeared so.

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Quick Tips

Negotiation Do’s:

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Value vs. Price

5 Things to consider when identifying value

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It Is Not A Game

In 2005, I was fortunate enough to be invited to the FBI’s National Crisis Negotiations Course (NCNC) at Quantico. When the course is offered, the Bureau extends such invitations to local negotiators to share real-world experiences and to act as mentors to field agents embarking on their careers as negotiators.

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Negotiating a Seat on a Plane When There Isn’t One

In this edition of The Edge I wanted to share this negotiation. It is a great use of the “invisible” skills.

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3 Problems With “I am Normal”

1. Our unconscious reaction to those who see things differently from us is they’re “abnormal.”

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Negotiators and Operators: One Team – One Goal

There was a time when you could ask a tactical operator what his impression of a negotiator was and he would reply with names like, Mouth Marines, Tree Huggers or the Kumbaya Crowd adding, with a certain amount of disdain, “all they want to do is talk”. If you were to ask a negotiator the same question, you could hear things like Knuckle Dragger, Gorilla or just plain dumb; all they want to do is...

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