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How to Demonstrate Leadership Virtually
Crisis Negotiation

How to Demonstrate Leadership Virtually

If you’re like many people, the COVID-19 pandemic has forced your organization to work remotely and embrace the virtual office. Because of the...

Communication Skills: Did You Know There Are 5 Levels of Listening?
Communication Techniques

Communication Skills: Did You Know There Are 5 Levels of Listening?

This blog was originally published on 5/14/2018 and updated on 8/13/2020. Most people who think they are good listeners underperform—by as much as 60...

How to Develop Your Mindset Before a Negotiation
Preparing to Negotiate

How to Develop Your Mindset Before a Negotiation

In a previous post, we outlined the important role mindset—the set of attitudes, beliefs, and assumptions that governs your behavior—plays in...

Communication Skills: How to Use a Cold Read and Accusation Audit
Communication Techniques

Communication Skills: How to Use a Cold Read and Accusation Audit

This blog was originally published on 4/17/2017 and updated on 8/6/2020. A few years ago, I was the only hostage negotiator in a room full of SWAT...

How Your Mindset Affects Negotiation
Preparing to Negotiate

How Your Mindset Affects Negotiation

Your mindset affects everything in a negotiation. It governs how you act, how you speak, and how you react to what the other side says. That’s why...

Methods of Persuasion: How to Use FBI Empathy
Negotiation Tactics

Methods of Persuasion: How to Use FBI Empathy

This blog was originally published on 6/12/2017 and updated on 7/30/2020. When you use empathy in the business world the way we learned to use it as...

How Little Can You Give and Still Get What You Want?
Improving Sales

How Little Can You Give and Still Get What You Want?

Most people head into a negotiation figuring out what they need to compromise on. They do their best to try and determine what little material thing...

The Simple Negotiation Tactic That Will Get You Hooked
Negotiation Tactics

The Simple Negotiation Tactic That Will Get You Hooked

Most of us want to get better at negotiation. And when we think of where to start after reading Never Split the Difference, the obvious choice for...

4 Types of Negotiations You Will Likely Find Yourself In
Preparing to Negotiate

4 Types of Negotiations You Will Likely Find Yourself In

Anytime there is a want or need, you are in a negotiation. Normally, we attribute more importance to the negotiations that we perceive will result in...

How to Negotiate with Someone You Care About
Negotiation and Personal Relationships

How to Negotiate with Someone You Care About

Maybe a parent is negotiating with their kid about whether they can use the car this weekend. Maybe you’re in a 10-year business partnership and have...

How Negotiation Tactics Work Together Like a Symphony
Negotiation Tactics

How Negotiation Tactics Work Together Like a Symphony

At The Black Swan Group, we teach a number of tactics that people like you can use to get better outcomes in your personal and professional lives. In...

Which Are You? Boss, Manager, or Leader?
Leadership Skills

Which Are You? Boss, Manager, or Leader?

Just because you’re in a position of authority doesn’t mean you’re effective at your job. To truly get your direct reports to the next level, you...

Harness the Power of Tactical Empathy®

Better listening. Better questions. Better outcomes.

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