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5 Commonly Overlooked Characteristics of Effective Leadership
Leadership Skills

5 Commonly Overlooked Characteristics of Effective Leadership

Leaders have the power to make or break a company.

Leadership Intelligence: How Ego and Authority Impact Your Potential
Leadership Skills

Leadership Intelligence: How Ego and Authority Impact Your Potential

In the world of hostage negotiation, it’s critical to be cognizant of the action imperative—pressure from our superiors to resolve an issue and get...

Why You Should Attend a Negotiation Seminar
Negotiation Training

Why You Should Attend a Negotiation Seminar

Are you satisfied with where you are right now? Are you confident that you’re not leaving money on the table? Are you certain that you’re not...

Five Key Components of Effective Negotiation
Preparing to Negotiate

Five Key Components of Effective Negotiation

No matter the context or the stakes, every effective negotiation strategy relies on these five factors. Are you effectively using all five?

5 Negotiation Techniques That Work
Negotiation Tactics

5 Negotiation Techniques That Work

Our work and personal lives are filled with negotiations. Some are small negotiations, such as what movie to watch or who should be responsible for...

How to Gain Leverage During a Negotiation
How to Negotiate

How to Gain Leverage During a Negotiation

In a negotiation, having leverage means that you hold a perceived advantage that could give you the upper hand in achieving the agreement you desire.

5 Crucial Tips For Getting Past The Gatekeeper

5 Crucial Tips For Getting Past The Gatekeeper

Getting past the gatekeeper, the screener, the blocker or whatever term you give them has been a challenge...forever. Their job is to insulate and...

Labeling...It's Not Just For Emotions Anymore

Labeling...It's Not Just For Emotions Anymore

Emotion labeling was developed as a part of the Active Listening Skillset in the area of psychotherapy in the 1950’s. It is defined as the tentative...

Why Are We Still Talking About This?
Preparing to Negotiate

Why Are We Still Talking About This?

Google “Leadership Emotional Intelligence” and marvel at the number of hits on books, articles, and blog posts that have been produced. Not a week...

Using The Power of Silence To Get More

Using The Power of Silence To Get More

Falling silent, also known as the effective pause, is a powerful tool to use during interpersonal communication. It is a skill in which you...

Bridging the Gap: Why Hostage Negotiation Is Successful In Business
Preparing to Negotiate

Bridging the Gap: Why Hostage Negotiation Is Successful In Business

Last week, I was presenting basic negotiations concepts to a group of CEOs and senior managers. About 45 minutes into our talk, one of the...

2 Techniques To Fend Off An Attack
How to Negotiate

2 Techniques To Fend Off An Attack

Have you ever been in a difficult conversation where the other person appears intent on pulling you into an argument or trading personal attacks? We...

Harness the Power of Tactical Empathy®

Better listening. Better questions. Better outcomes.

Questions? We're here to help.