4 Steps to Consistent Negotiation Success

Voice Persistence Playfulness Practice

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What Makes You Ask?

Whenever I present this idea to a client or a classroom more often than not I get a response back that indicates that the people I am speaking to use this question all the time. If you are one of those, I would implore you to really consider the words you use when you are trying to uncover information. I would be willing to bet that more often than not, if not all the time, what you say is “Why...

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Behind the Scenes: My Appearance on Comedy Central

My appearance on The Daily Show:

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When It Goes Bad, It Goes Bad Quickly (Part 2)

Let’s imagine for a moment that your team does not deploy negotiators on high-risk warrant service as was advocated in Part 1 of this series and the warrant service is compromised at the breach. Having tactical operators versed in the basics of crisis negotiation can be an effective stop-gap measure until your negotiators can respond.

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