I received this from Ryan, one of the MBA students in the negotiation course we teach at Georgetown University’s McDonough School of Business (MSB). Ryan is a young “high potential”, like most all of the people who are at MSB in the MBA program. Sharp, hard-working, smart. A young rising star executive.
He applied some of the hostage negotiation skills we teach in the class to a typical life situation, the cable company. Here's the 4 simple rules he used to renegotiate his cable bill: