Preparing to Negotiate
Ignore Human Nature at Your Peril
This phrase is one of the negotiation philosophies we live by at Black Swan. It is amazing how much you can get accomplished in any given...
Preparing to Negotiate
An FBI Hostage Negotiator Teaches You – The “Chris” Price
As a hostage negotiator, I know that getting a hostage taker to use the hostage’s name humanizes the hostage and makes it less likely they will come...